Refund Policy
StreamVans Ltd — last updated October 2026
Eligibility
Refunds are considered where a booking is cancelled before completion, a service is not delivered as agreed, or a duplicate or incorrect payment is taken.
Deposits
Removal bookings are secured with an online deposit. If StreamVans cancels a booking, or you cancel within the notice period in our Cancellation Policy, the deposit (less any non-refundable processing fees) is returned.
Processing time
Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or card provider.
How to request
Email info@streamvans.com with your booking reference and reason. Our team will review and respond promptly.
Questions? Contact us at info@streamvans.com.